salesforce for outlook plugin not working

I would go through the steps in that article to see if it helps resolve the issue. Salesforce then wrote an article detailing troubleshooting steps to try and fix this, see here: Links in the 'Salesforce for Outlook' and 'Outlook Integration' Panels do not open a browser or load in the wrong browser I also found a thread in the Salesforce Community where users were experiencing a similar issue. It sounds like the users who are experiencing this issue may be in the range that has a default browser of Internet Explorer 11, which is no longer a Smartsheet supported browser (see: System Requirements and Guidelines for Using Smartsheet). Here is Microsoft's documentation on their browsers: Browsers used by Office Add-ins I found an old thread on this topic in Stack Overflow ( here) which confirms that if you're opening a link that connects back to Outlook, it will open in Outlook's default browser to communicate back, versus your device's default. Microsoft Office has its own default browser based on your computer's operating system and platform. Works in IE11, Edge, Chrome, Firefox, and Safari.Hi on your screen capture, I can see that the pop-up window is not being opened by Chrome or Firefox. Setup instructions and system requirements: Works with both Salesforce Lightning Experience and Salesforce Classic UI.

Used to be named Lightning for Outlook. View custom object records relevant to the email selected in Outlook Save and insert common phrases with ease Schedule emails to send at the best time Be notified when recipients open emails and interact with content Schedule appointments more efficiently. Users with an Inbox license can also use Inbox productivity features in the Outlook integration to: Sync Contacts and Calendar events by enabling Lightning Sync or Einstein Activity Capture in addition to the Outlook integration.

Manage Salesforce Tasks right from Outlook. Quickly craft emails with Salesforce Templates. Add emails and appointments to Salesforce records in one click, even when composing Create new Salesforce records, including Custom Object records, directly in Outlook. Search and browse Salesforce records inside Outlook. View all contacts, leads, accounts, opportunities, and cases associated to emails and appointments without switching between Salesforce and Outlook your Salesforce data appears directly in Outlook. The integration is 100% cloud-based with no software to push, install, or maintain.

The Salesforce integration with Outlook lets you experience Salesforce right in Outlook.

Salesforce for outlook plugin not working